If you’ve lost your tickets you can just login to your account on our ticketing site and reprint them.

Insurance protection is available to purchase on our ticketing site - refunds will be given to those who meet the insurance policy and have purchased this ticket protection. Unless the festival or a day is cancelled, we cannot refund advance tickets. No refunds will be offered should the line-up be altered from the one displayed on our website, literature, and social media, but we will always endeavour to ensure the line-up is full with the same quality artists as originally advertised.

Anyone aged 16 or under must be accompanied by an adult aged 21 or older who holds a valid ticket and will remain on-site as their guardian for the entire weekend. Individuals aged 16 or under are not allowed to attend the event or re-enter the event without an accompanying adult. We reserve the right to challenge or deny entry to anyone attempting to enter the festival with an incorrect ticket type or accompanying minors who are not under their care.

You can choose to show your e-ticket on your phone, or print it out. Please have your ticket ready for scanning at the main entrance. If you’re using your phone we recommend screenshotting your e-ticket in advance.

The Haslemere Fringe Festival operates on a tiered ticket system. This simply means that our ticket prices start cheaper for the early birds and increase as time goes on. The tiers of pricing are set when the Festival goes on sale and will progress through the tiers as we get closer to the event. The sooner you buy, the cheaper it is. Other than the price you pay, there is no difference to the ticket you receive.

We recommend you buy your tickets in advance however, if there are any remaining tickets, they will be available to purchase at the main entrance to the festival on the day.

Beware of unauthorised ticket agencies and touts (including EBay, Facebook, Gumtree & Craigslist, Viagogo, Seatwave and Stubhub).  Please also beware of scammers and bots targeting people on social media. They have not been supplied with tickets by the promoter and therefore there is a possibility you may end up paying over the odds for a ticket that may not exist or might never materialise. Even the reputable auction sites have been known to let down customers at the last minute. All of our tickets have unique barcodes, and once used – cannot be used again. Please buy tickets from the official Haslemere Fringe Website only to ensure a safe purchase.